IES FAQ Answers
Annual License Renewal
When you purchase online you get an automatic payment plan set up to charge the annual maintenance fee or subscription renewal automatically. If you purchase a subscription license your contact person will receive emails regarding pending payments or expired credit cards. You may cancel this in the Customer License Portal. Please Contact Sales before attempting to manually pay your maintenance in the portal.
If you do not have an automatic plan, we will send you an invoice via email with instructions for paying. You will receive a notice before this needs to take place. You may be able to pay a maintenance payment in the Customer License Portal.
See Updating Payment Information
Annual maintenance can be automatic through a payment plan. This is set up for you when you purchase online with a credit card. You may disable this maintenance plan, but then it will be up to you to renew before the expiration date. To disable a payment plan for maintenance, find it under Recurring Payments. If a payment plan is disabled, you will need to Contact Sales to re-enable it.
Please contact sales if you need invoice billing or to enable a payment plan.
If your license's expiration date is in the past (click on the License ID in the portal to verify the expiration date), your maintenance has expired. To upgrade an expired license, you must Contact Sales to discuss options and the required payment amount. Typically, licenses with maintenance plans that have been expired for greater than one year are not eligible for maintenance reinstatement.
If you are an invoice customer, we will email you an invoice with instructions for paying it. You will receive this invoice at least 30 days prior to your software expiration or renewal date. Please Contact Sales with questions or issues.