License IDs and Passwords

Each product you purchase has a unique license ID and a unique activation password.  For convenience, you may also use your Customer License Portal login password to activate any product. When you purchase a license you are emailed a receipt with the License ID and Activation Password.  You can also find this information through the Customer License Portal at any time.

What is Activation?

Activation validates and then installs a license or subscription onto your system. Activations and deactivations are limited. Activation itself is handled within the software product, not at the portal.

Activation is a one time operation. After that you either simply use the license, or connect to it (network licenses). If your license is renewed or updated in some way you can refresh it within the product or it will do so automatically within a few days or several runs of the product.

Web Connectivity Errors

If you get an error about "No Internet" or "Cannot connect", please see License Problems for troubleshooting information.

Activate an IES Product

1. Download and install your IES product
2. Visit the Customer License Portal to get the License ID, Activation Password, and update the licensee name (if needed).
3. Run the product on the machine you will be using
4. Follow the prompts to activate the license with the License ID and Password

Deactivating

If your license has expired you cannot deactivate it within the product because there would be no way to reactivate it.  If you really want to deactivate an expired product you can do so in the Customer License Portal and you can manually delete the license file from your machine or share folder.

Single-User Licenses

To deactivate, run your product, open the License Information dialog and click the Deactivate button.

This will free up your license to use on a different machine.

Please note that deactivations are limited. If you are out of deactivations, please Contact Sales.

Local Network Licenses

For network installations only an administrator should deactivate the license, as it removes the license for everybody.

Deactivation can be done using the ManageIT utility or through your Customer License Portal.

Cloud Licenses

Cloud licenses do not need to be activated/deactivated.

Changing Machines or Moving Licenses

If you wish to move your license to a different machine, you must first deactivate the license, then reactivate it in the new location. This feature is not intended for license sharing. Licenses are allowed a limited number of deactivations. If you run out of deactivations, please Contact Sales.

Uninstalling

Uninstalling an IES product (or all of them) will not affect the licensing. You should deactivate the license if you are changing machines.