Technical Support Resources

Documentation

Each IES product includes a built-in user's guide under the Help (F1) menu. This is the best place to start!

Free Training Videos

There are many free training videos, either recorded customer training sessions, or very short feature demonstrations. Each product-page on this site offers a Training tab.

Answered Questions 24/7

Get common answers from FAQ Answers. Browse by topic or search for specific answers. 

Updates

IES updates products regularly to correct and improve products.  Each product displays its 'build' number, like 1.00.0002 in the title bar or 'About' box. 

The downloads page shows build numbers and 'Release Notes' listing changes.

Free Support Email

Email technical questions to support@iesweb.com. Please include your question directly in the email and tell us which product and version you are using. You may include a project-file and PDF or picture attachments.

Email response time during business hours is usually less than 2 hours, but please allow 1 day.

General tips:

 

Premium Telephone Support

(Please note: NOBODY does this! Only 30% of customers ever use technical support, only 5% regularly.)

IES offers premium telephone support services for $50/month, purchased for 1-year in advance ($600/year).  This fee covers support for a single person.  You will receive a support number to call for more immediate assistance.  Keep in mind that without project files and other specific information and data (sent via email) it is often very difficult to understand or diagnose complex issues or problems.

To enroll, please contact sales.

IES, Inc. Software for Structural Engineering

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