Software maintenance allows you to pay annually for your software in a budget-friendly way for the least disruptive method of staying current with IES software releases. Annual maintenance varies by product and license type, but is typically 12-14% of the new price.
If you initially purchase a suite, all products are licensed and billed independently--so you could cancel maintenance on one product you don't use, for example.
Maintenance is included for 1 year with your initial purchase. An automatic payment plan is set up with an online purchase, but you may cancel this at any time to discontinue or pay manually.
Paying annual maintenance is the lowest-cost way to use our products. Technically, you do not need to pay maintenance fees. Previously installed and activated products will continue to work "indefinitely". There are risks and costs associated with letting your maintenance expire:
If you let your licenses expire, you will no longer receive access to new versions, bug fixes, and technical support will be limited.
Should you later wish to upgrade, you may do so either through the self-service portal or by contacting our office. The cost to upgrade is 3x one year's current maintenance. When you upgrade you will get access to the most recent version of the product and one year's maintenance.
Upgrades are not permitted on discontinued product-versions (over 4 years since released) or for licenses that have been expired for 2 or more years.
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