IES, Inc. Software for Structural Engineering

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Sales: Maintenance

A Budget-Friendly Software Plan

Software maintenance allows you to pay annually for your software in a budget-friendly way for the least disruptive method of staying current with IES software releases. Annual maintenance varies by product and license type, but is typically 12-14% of the new price.

If you initially purchase a suite, all products are licensed and billed independently--so you could cancel maintenance on one product you don't use, for example.

Maintenance is included for 1 year with your initial purchase. An automatic payment plan is set up with an online purchase, but you may cancel this at any time to discontinue or pay manually.

Maintenance Benefits

  • Get major new versions at no extra charge (just download and install)
  • Stay current with design specifications and building codes
  • Receive bug-fixes and updates
  • Obtain the best technical support answers and fixes
  • Allows you to move your licenses around to different machines or employees
  • Gain improved software reliability, performance and functionality

Maintenance is Optional, But Recommended

Paying annual maintenance is the lowest-cost way to use our products. Technically, you do not need to pay maintenance fees. Previously installed and activated products will continue to work "indefinitely". There are risks and costs associated with letting your maintenance expire:

Expiration Risks

  • You cannot activate expired licenses on new machines.
  • There is a $50 service-charge to reinstate expired maintenance (within 30-days).
  • After 30-days, you would need to upgrade your license, see below.
  • You may not be able to enable on a repaired machine (e.g. hard drive failure, or OS upgrade).

Upgrades

If you let your licenses expire, you will no longer receive access to new versions, bug fixes, and technical support will be limited. Should you wish to upgrade*, you may do so either through the self-service portal or by contacting our office. The cost to upgrade is approximately double one year's current maintenance. When you upgrade you will get access to the most recent version of the product and one year's maintenance.

*Retired product versions (discontinued over 4 years) are not eligible for upgrade pricing.