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iesweb.com
Quick * Easy * Versatile
Serving Since 1994
Support: Technical Support
Updates & Patches
IES produces free updates regularly to correct problems, improve documentation, and adjust features. For the best experience you should make sure you have the latest update installed! Check under Help | About... to find the current 'build' number of your product. Then check the downloads page to see if an update is available and to read the 'Release Notes' available there. Release notes contain important information about exactly what was fixed or improved.
Support Guidelines
IES has put together tips and answers for the most common types of problems customers face, please take a look at these before reporting any issues:
Technical Support Resources
Help File
Each IES product includes a built-in help file (User's Guide) with detailed information about the product. This is the best place to start looking for assistance.
FAQ Answers System
IES offers a 24/7 web site knowledge base that is updated regularly with answers to frequently asked questions. Launch the FAQ Answers page to search for answers to your questions.
Direct Support Email
You may email IES technical support directly to ask questions, report problems, or get information not found in the above references. Customers are encouraged to report every crash and any suggestion for product improvement. Support is limited to 2 incidents/month, unless you are on a maintenance plan, which offers unlimited email support.
Send email to support@iesweb.com, please include a project file, pictures (Alt+PrtScrn captures a window), PDF documents as necessary to demonstrate or explain the issue.
Please do not send spreadsheets, word-processor documents. Please do not zip your attachments.
IES Diagnostics
If you have installation issues, you might run the IES Diagnostics program and send IES the resulting "IES.dnd3" file created when you run this tool. The program C:\Program Files\Common Files\IES\Diagnostics.exe may already be installed on your machine, if not you may download it: Diagnostics.zip.