What is a Maintenance Plan?The IES maintenance plan (also
referred to as a subscription service) is a way for you
to stay current with future IES upgrades automatically
and for less money than if you purchased those upgrades
individually and somewhat How does the Maintenance Plan work?
What the Maintenance Plan is NOT?The maintenance is not directly
providing technical support which is provided free via
the web site and email to all customers, though you may
contract for improved or special support from IES.
Customers receive free software patches and regular
technical support whether they have a Maintenance
Agreement or not. The service is to cover the cost of
software upgrades--those significant changes which we
have always charged for. Upgrades typically involve a
change in version number of a product, like 2.0 to 2.5,
or 3.0 to 4.0. What are the Advantages of a Maintenance Plan?
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randomly as they come out.
The plan provides you with a known annual expense for a
period of 3 to 5 years. By purchasing a maintenance
plan you will always have access to the most up-to-date
software coming from IES.Maintenance Plan Details
1. TERM OF CONTRACT: All IES Maintenance Agreements are for a minimum of three years and a maximum of five years. Customers will be asked to sign an agreement committing to the terms of the Plan.
2. BILLING DETAILS: Billing is spread
over the contract period, with a larger initial payment
and the balance divided equally over the life of the
contract and billed in the annual renewal month as
defined by the purchase date.
3 Year = 50% at signing then 2 x 25%.
4 Year = 40% at signing then 3 x 20%
5 Year = 33% at signing then 4 x 16.67%
3. PRICING: Within a given product the pricing is fixed for the term of the contract. Renewal rates will be based on the then prevailing prices. As new products (not upgrades) are released the Subscription pricing will be determined at the time of release.
4. ONE ACTIVE PLAN: Customers may purchase a plan for any or all of the products they own. But only one agreement will be active at a time. If customers later wish to subscribe to other products these can be added to an existing agreement or a new plan can be purchased in place of the existing subscription.
5. OLD PRODUCTS: Customers must have purchased product licenses within twelve months of purchasing the Plan or the products for which they are buying a Plan must be upgraded to current versions. All other products must be upgraded to current versions before a Plan can be purchased.
6. LICENSE TYPES: Agreements do not change the type of licenses purchased. Individual licenses and network licenses are both offered at the same Maintenance pricing (because upgrading is the same for each type).
8. NEW PRODUCT RELEASES: When new products are released, they are not included in any existing Agreements. This includes products with the same name, but a different price level (e.g. VisualAnalysis Basic, Standard, and Advanced). Customers must purchase or upgrade to the new product level before the Maintenance Plan may be purchased for that product level.
9. DEFAULT: If Customers fail to pay the annual maintenance fee they will immediately stop receiving upgrades. A late fee of 10% will be added to the payment at 30 days past due. If payment is not received within 90 days, the agreement is canceled. If an Agreement is canceled and the customer wishes to restart the service, the customer must upgrade to all current products (at current prices) and purchase a new plan.
10. CANCELLATION: IES may cancel plans at any time for going out of business or terminating a product line. If IES cancels a maintenance plan within 12 months of the customer's initial payment, a 50% refund will be issued, otherwise no refunds will be issued.