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iesweb.com
Quick * Easy * Versatile
Serving Since 1994
Sales: Business Policies
Money-Back Guarantee
IES, Inc. is a real place with real people and it is our #1 goal to have satisfied customers, in essence: if you are not happy, we are not successful. To that end, if within ~30 days from the date of purchase you are not completely satisfied with the software you may return it for a complete refund of the purchase price, less any shipping and handling charges. Of course, with our free-trial downloads this policy is only very rarely exercised!
Payment Methods
Credit Cards: IES accepts Visa, MasterCard, American Express, and Discover cards.
Purchase Orders (Net 30 Days): IES accepts purchase orders from existing customers, government agencies, academic institutions, and ENR top 100 firms with offices in the USA. No purchase orders will be accepted from customers who have an unpaid balance, or who have paid late in the past. No purchase orders are accepted for orders shipping outside the USA or Canada.
Wire Transfer: Please contact our sales office for information about direct deposit or wire transfers.
Optional Upgrades
When you purchase IES products you are entitled to use that product according to your license agreement without any further charges or costs. This includes updates (or patches) and technical support (via email or web site).
Periodically IES creates new versions of our products with major improvements and offers them to customers as upgrade purchases that are completely optional. Some customers pre-pay for these by purchasing a Maintenance Plan. Typical upgrade costs range from 25% to 50% of the new products cost, depending on the features added. Upgrades that are released within 3 months of your purchase are automatically free to you.
Technical Support Policies
IES encourages customers to send questions or problems via technical support emails. This is one of the best ways for IES to improve our products. Most IES customers use technical support extremely rarely (so much so that IES provides free support for over 2000 companies in just a couple man-hours a day). Some customers seem to rely heavily on technical support, so to help keep our prices down and our engineers busy with new product development, we have a 2-incident/month limit on support emails unless you purchase a Maintenance Plan.