iesweb.com

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Serving Since 1994

• General
• Maintenance
• Licenses
• Policies

A Budget-Friendly Upgrade & Support Plan

IES offers an optional purchasing plan for budgeting purposes.  A Maintenance Plan allows you to pay annually for your software in a budget-friendly way for the least disruptive method for staying current with annual IES software upgrades.  The plan is designed to save you up to 50% on your IES product upgrades in the long run.

In addition you receive unlimited email support.  Without maintenance you are limited to two (2) support incidents per month.

Maintenance is Not Required

Please note that IES software patches (fixes) and limited technical support are free and do not require a Maintenance Plan.  If you purchase a product, you are free to use it until it dies or no longer works on future systems (unless of course you purchase a time-limited license).

 

How Maintenance Works

Basic Mechanics

• We automatically bill you annually for the Maintenance fee
• Pay your annual invoice with a check, or using our online order form
• You receive free, automatic upgrades as they are released!

Adding Maintenance Later?

• You must have "current" products to purchase a plan
• You pay any required upgrade fees to get "current" products

When Maintenance Expires:

• When your plan expires you may optionally renew it within 30 days of the expiration date, at then current IES renewal pricing.
• If you choose not to renew, you will still be able to use the product-version you have indefinitely, but you will no longer receive upgrades.  Your support level drops back to normal.  Renewing later may require a product upgrade.