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Serving Since 1994

• General
• Maintenance
• Licenses
• Policies

A Budget-Friendly Upgrade & Support Plan

IES offers an optional purchasing plan for budgeting purposes.  A Maintenance Plan allows you to pay annually for your software in a budget-friendly way for the least disruptive method for staying current with annual IES software upgrades.  The plan is designed to save you 15-25% on your IES products in the long run.

In addition you receive unlimited email support.  Without maintenance you are limited to two (2) support incidents per month.

Maintenance is Not Required

Please note that IES software patches (fixes) and limited technical support are free and do not require a Maintenance Plan.  If you purchase a product, you are free to use it until it dies or no longer works on future systems (unless of course you purchase a time-limited license).

Two Maintenance Options

1. Prorated Product Price: Spread the cost of a new IES product over 5-years and achieve the lowest up-front cost.
2. Normal: Purchase the product at today's low cost and then pay the lowest annual maintenance fees.

How Maintenance Works

Basic Mechanics

• You commit to a 5-year period of upgrade coverage
• We automatically bill you annually for the Maintenance fee
• Pay your annual invoice with a check, or using our online order form
• You receive automatic upgrades as they are released!

Adding Maintenance Later?

• You must have "current" products to purchase a plan
• You pay 1/5th of the total maintenance fee at the time of purchase
• You pay any required upgrade fees to get "current" products

When Maintenance Expires:

• When your plan expires you may optionally renew it within 30 days of the expiration date, at then current IES renewal pricing.
• If you choose not to renew, you will still be able to use the product-version you have indefinitely, you will no longer receive upgrades.  And your support level drops back to normal.  Renewing later may require a product upgrade.

Discontinued Maintenance

• Annual maintenance invoices must be paid within 30-days unless specific arrangements are made with IES or will result in discontinuation of the plan benefits.
• If your maintenance is discontinued, you will be required to purchase new products at the full upgrade price before re-instating another maintenance plan.  The new plan will be based on current prices at the time of purchase.